Shipping Policy
At Paan Palace, we strive to deliver your order quickly, safely, and affordably. We currently ship across Canada and the United States using trusted shipping partners: ChitChats, Sendle, and Canada Post.
Processing Times
All orders are processed within 1–3 business days (excluding weekends and holidays).
You will receive a notification once your order has been shipped along with tracking information.
Shipping Methods
We use a combination of ChitChats, Sendle, and Canada Post depending on the delivery location, weight, and size of your order:
- ChitChats: Cost-effective cross-border shipping, mainly to the USA.
- Sendle: Eco-friendly domestic and international deliveries.
- Canada Post: Reliable nationwide shipping across Canada.
We select the most suitable courier at the time of shipping to ensure fast and affordable delivery.
Estimated Delivery Times
- Canada: 2–8 business days
- USA: 4–12 business days
Please note that delivery times may vary depending on your location and the shipping provider.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can track your package on the respective courier’s website:
Shipping Rates
Shipping rates are calculated at checkout based on the weight and destination of your order. We aim to keep shipping costs as low as possible while ensuring timely delivery.
Lost or Delayed Packages
While we do our best to ensure timely delivery, shipping delays can occasionally occur due to weather, holidays, or courier issues. If your package is significantly delayed or lost, please contact us at paanpalace2019@gmail.com, and we will work with the courier to resolve the issue.
Incorrect Addresses
Please double-check your shipping address before placing your order. Paan Palace is not responsible for packages delivered to incorrectly provided addresses.